FAQ

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FAQ

Welcome to The Black Trainer’s FAQ page – here you can find more information about payment information, our Powerboost services, Pokemon GO accounts and more.

Payment Information

1. What payment methods are accepted?

We highly recommend paying with Paypal, and all credit cards are accepted through Paypal.

2. Why is my credit card and debit card experiencing a ‘payment declined’?

  • Your card might not be activated for online transactions, contact your bank by phone and activate it.
  • Insufficient funds, ensure that there are funds in your bank account.
  • Fraud. Please do not use cards you are not authorized to use.

Order Process

Pokemon GO Accounts

1. How long does it take to get my order details?

You’ll receive your PokemonGO account details in under 5 minutes.

If you do not receive it with in then, email us or drop a message in LIVE CHAT, we will get back to you in 8 hours or less.

2. How do I receive my account details? (login and password)

Account details will be sent to your registered Paypal email or the email you registered on site automatically.

3. Do all Pokemon Go accounts come with a warranty?

All accounts include a 48-hour warranty after the payment has been made. You will be eligible for the 48 hours replacement warranty if you have not used any 3rd party tools on the account.

The 48-hour warranty is in case of a “banned” account. Pokemon Slashing is NOT covered by warranty, as this occurs because of multiple reasons such as usage of GPS spoofers, Snipe Services and IV Calculators.

Both the username and password has to be provided for inspection of the game account, this is through a verification process to check if the account is indeed suspended. Failure to provide the username and password will void the warranty.

The claiming period for the warranty must be made within 48 hours of the payment for the account.

4. Are the accounts on site GMAIL or Pokemon Trainer Club (PTC) Accounts? 

All of the sellers in TheBlackTrainer.com are listed Pokemon Trainer Club accounts unless it is stated otherwise.

5. Are the Pokemon GO accounts built by bots or people?

Each of our accounts has been built by real players.

6. Can I sell my Pokemon GO Account on The Black Trainer?

Yes we do accept accounts to be sold. You can find more information on our ‘sell on tbt page.

PowerBoost Services

1. How does PowerBoost work?

Orders for PowerBoost will be delivered to the service personnel, in which he/she will process your order accordingly within 48-72 hours.

2. How do I track PowerBoost completion status?

A link will be sent to you via email to keep track of the PowerBoost service, on the website, you will be able to see the rate of completion from 0% to 100% (Fully Completed)

Any delays (though highly unlikely) will be communicated through the link or email.

3. Is there a chance of ban when I buy a PowerBoost service for my account?

The safest method is promised to be used by the professional service personnel in-charge of PowerBoost. The professional service personnel consists of players around the world who work and communicate together to complete the service efficiently and effectively.

4. What IV/CP Pokemon will PowerBoost give me?

If stated 100IV, you will receive 100IV. If stated 2,000+CP Pokemon Powerboost you will get 2000+CP. For other services that does not state IV or CP, the Pokemon you receive will be.

RANDOM IV/CP [KOREAN PLAYERS] For Pokemon Trainer Club

저희 웹사이트에서 판매되는 모든 계정은 포켓몬 트레이너 클럽 (Pokemon Trainer Club) 을 사용합니다. 한국에서 포켓몬 트레이너 클럽을 사용하시려면 아래 설명을 따라주세요. 그리고 계정 구매 후 받으신 번호를 입력하시면 됩니다. 포켓몬 트레이너 클럽 계정으로 포켓몬 Go 하는 방법 ——- 안드로이드

1. “설정” 을 실행 2. “언어 및 입력방식” 을 클릭 3. “언어” 를 클릭 4. 언어를 “English (United States)” 로 바꿔주기 5. 포켓몬 GO 실행 6. Pokemon Trainer Club 이라고 적힌 주황색 버튼을 눌러 로그인 7. 포켓몬 GO 종료 8. 1 번 부터 3 번 순서로 다시 가셔서 “언어” 를 “한국어” 로 다시 바꿔주시면 됩니다. 9. 이제 즐겁게 하세요! ——- 아이폰
1. “설정” 을 실행
2. “일반” 을 클릭
3. “언어 및 지역” 을 클릭
4. “iPhone 언어” 를 클릭
5. “언어” 를 “English” 로 바꿔주기
6. 다시 “언어 및 지역” 에서 “지역” 을 “United States” 로 바꿔주기
7. 포켓몬 GO 실행
8. Pokemon Trainer Club 이라고 적힌 주황색 버튼을 눌러 로그인
9. 포켓몬 GO 종료
10. 1 번 부터 6 번 순서로 다시 가셔서 “언어” 를 “한국어” 로, “지역” 을 “대한민국” 으로 바꿔주시면 됩니다.
11. 이제 즐겁게 하세요!

 

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